Ok, so I understand things happen, people get busy, emails and phone messages get overlooked. But the thing that has annoyed me most during this whole wedding planning process is when vendors take FOREVER to respond to a request. I’d actually almost rather they didn’t respond at all instead responding 3 or 4 months later, all perky like you just talked to them yesterday. Or at least say “I’m sorry it took so long to respond, is there anything I can do for you?”
This super delayed response has happened twice now…here’s my commentary on the most recent. I’ve edited it out of the kindness of my heart to protect the not-so-innocent!
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Hi Andrea – Just touching bases!
You recently contacted CATERER in regards to an upcoming event at the VENUE .
****This particular caterer is one of 4 exclusive caterers, the only one approved to serve alcohol at the venue we were interested in booking 4 months ago (which is how “recently” I contacted this caterer). This was the venue we REALLY wanted to book, but the contact person never followed up with us.
It would be our pleasure to assist you in any way possible. I recently sent you an email in regards to getting a little more details on the event. This will greatly assist me in sending you the information that you requested for your event.
****I didn’t realize that “recently” could be used to explain something that happened 4 months ago. I already responded to this “recent” email, on the same day she wrote me (October 28th to be exact). And I followed up a week later when I didn’t hear a response from her.
If you would be so kind as to provide me with the following details I will get you the information that you requested.
Event Date:
Event Start Time:
Event End Time:
Number of Guests:
Area of the VENUE:
Full bar or Beer/wine bar:
Format (i.e. seated dinner, cocktail reception, buffet, food stations):
Budget: $
Have you already booked the VENUE?
Your Contact Information (i.e. Phone, billing address):
****Again, I already provided this information on October 28th.
CATERER is a full-service catering and event planning company. We are here to assist you with all of your event planning needs. Please let me know how I can assist you with any of the following items:
Floral
Valet
Ice Sculpture
Menu Cards
Entertainment
Shuttle/car service
A/V Service
Etc.
****And of course you want to try to sell me on your other services.
Please do not hesitate to contact me if you have any further questions or concerns:
THANK YOU for considering CATERER to assist you with your upcoming event needs. We look forward to working with you and making your event a complete success!
****Really?!?! Because if you looked forward to working with me, you would have made it a priority to follow up sooner. Thanks!
Andrea Unplugged 